CANCELATION POLICY
Effective Date: 10/01/2024
At Bufaya, we understand that unexpected circumstances can arise, and we are committed to offering flexibility for participants who need to change their plans. Please review the following cancellation policy for all ceremonies and retreats involving ancestral medicines.
1. No Refund Policy
Bufaya does not provide monetary refunds for cancellations under any circumstances. Instead, participants who cancel their attendance will be eligible for a credit transfer toward a future retreat or ceremony.
2. Credit Transfer Eligibility
If you need to cancel your participation in a Bufaya ceremony or retreat, you can transfer the full value of your payment as a credit toward a future Bufaya event, subject to the following conditions:
Notice Period: Cancellations must be made at least 3 days before the scheduled start date of the retreat or ceremony.
Credit Validity: Credits are valid for up to 12 months from the date of the original retreat or ceremony.
Transferable to Other Events: Credits can be applied toward any future Bufaya ceremony or retreat, subject to availability.
3. How to Cancel and Request a Credit Transfer
To cancel your attendance and transfer your credit to a future event, you must notify us via email at info@bufaya.com. Your cancellation will be processed upon receipt of your written request, and we will confirm your credit transfer within 10 business days.
Please include the following details in your email:
Your full name
The name and date of the retreat or ceremony you wish to cancel
Your preferred future event (if known)
4. Rescheduling or Cancellation by Bufaya
In the unlikely event that Bufaya needs to cancel or reschedule a retreat or ceremony due to unforeseen circumstances (e.g., weather, facilitator availability, public health emergencies), participants will receive a full credit transfer to attend another event. No refunds will be issued. We will work with you to reschedule your attendance at a mutually convenient time.
5. Non-Transferable Credits
The credit issued in the event of cancellation is non-transferable to other individuals. Only the participant who originally registered for the retreat or ceremony may use the credit toward future Bufaya events.
6. Late Cancellations
Cancellations made within 10 days of the start of the retreat or ceremony will result in forfeiture of the credit. No exceptions will be made for last-minute cancellations, as we must ensure fairness to other participants and cover event costs.
7. Failure to Attend
If you fail to attend the retreat or ceremony without prior notice, your payment will be forfeited, and no credit will be issued.
8. Contact Us
If you have any questions about this Cancellation Policy or need assistance with your booking, please contact us at:
Bufaya
Info@Bufaya.com
By registering for a retreat or ceremony with Bufaya, you acknowledge and agree to this Cancellation Policy.